Study: Vehicle Owners Are Becoming Less Satisfied With Independent Repair Shops

If you’ve taken a car to the trader for repairs, you’re astir apt alert that costs tin adhd up fast. Independent shops are a large mode to prevention wealth connected car repairs, but a new J.D. Power study recovered that owners are little satisfied with aftermarket work providers than successful years past. 

J.D. Power’s 2023 U.S. Aftermarket Service Index Study recovered that restitution has fallen successful the 3 areas it covers: speedy lipid alteration businesses, full-service attraction and repair, and tyre replacement. Customers ranked their restitution with work advisors the lowest, citing agelong hold times and little courteous interactions.

Satisfaction with the work facilities declined the most, but a mates of areas improved, including easiness of scheduling. J.D. Power noted that improving restitution with the facilities could beryllium arsenic elemental arsenic offering escaped snacks oregon installing an EV charger connected site. The enactment besides said that, contempt the issues with satisfaction, independents’ nett promotor scores (NPS) were connected par with dealers. The NPS notes however galore customers dispersed the bully connection astir a business.

The survey ranked autarkic work providers connected the scores they received, and Christian Brothers Automotive Group came retired connected top. They were followed by Meineke Car Care Centers, Goodyear Auto Service, Kwik Kar, and Midas.

[Image: txking via Shutterstock]

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