Hyatt Inclusive Collection

Second day in a row I had to ask to have My room cleaned and towels replaced. Shame on you Hyatt.

Excellent resort and first class service.

Really like the hotel and most of the amenities but the WiFi is very slow and keep loosing connection

Very very good!!!! Very pleasant people all around ! Food not as good as 2 year ago in breakfast. Windows . Should clean the windows on our balcony , outside bathrooms always seem to have one or two not flushed so dirty . But bathrooms are very clean. Can’t say enough about great people! Wish there were more tours by Amstar . Country side besides the one they have. Maybe too dangerous. We feel safe on your tours . We like sellers on beach , hair breading . Beach!!! Love you have sun club only cabanas and don’t her people save spots . Very clean , I see people picking up little pieces of trash , very particular. I see people cleaning pool .very appreciative. Christopher Concierge wonderful . Dulce amazing!!!!!! My sisters wedding planner 2 years . Still amazingly sweet !!!! We love her!

The French restaurant is nothing short of perfection from the food to the staff. In fact all the restaurants are really good. I have to say that the spoon is not so good, I see that they are trying, but our food was always cold - not warm COLD. When I said something they were very accommodating!!! The host at the spoon was very personable and for such a young girl it was a pleasure to see. The spa is unbelievable so good to every moment from start to finish. We are here on our anniversary and it’s WONDERFUL!

But many features don’t work on it. I’d it functioned properly it would be wonderful..

Rooms by the pool are newly remodeled and look great! Mexican restaurant got a ton of guests food poisoning. Don’t eat there! Was under staffed and they didn’t seem to really like there job. The beach and dock were great, slides at the pool were fun.

This app is not useful at all! Was not able to sign in because the app check out date isn’t set up correctly… and couldn’t manually change to the format they requested. This makes it very difficult to order room service or do anything in the app.. absolutely useless…

The hotel badly needs an update. All the furniture is old and the furniture in the buffet is stained. They don’t let you bring buffet food to your chaise and if you don’t want burgers or chicken wings for lunch at the outside grill you have to eat inside. There was construction noise the whole time next to hotel that it made eating inside unpleasant. There are few amenities in the room. No Q tips or cotton balls , hair conditioner. When we arrived there were no bath robes, no wash cloths and no bath mat in the room. Service around the pool is basically non existent even though we paid for a cabana. There is a wait for dinner unless you make a reservation at the hibachi table. The kids area is not open until noon!!! Kids get up early!! The entertainment does not start until 8:30 and there is no entertainment in the huge lobby bar at all. The wait to speak with a concierge took over an hour. I don’t know who rated this place but at most it’s a three star.

Great app maybe I haven’t found it but would like to be able to see the account room charges.